Shipping policy

Shipping Policy

Last Updated: August 20, 2026

Thank you for supporting Seven the Orange Kitty & Fam! Every order is packed with care, and we truly appreciate your business.

Processing Time

Orders are typically processed and shipped within 3–5 business days after your order is placed.

Please note that processing time does not include transit time once your package has been shipped.

During holidays, sales, product launches, or other unusually busy periods, processing times may take longer. If there is a significant delay with your order, we will do our best to keep you informed.

Shipping

We currently ship orders within the United States and internationally.

Orders are shipped via USPS. Once your order has shipped, you will receive tracking information when available.

Shipping costs are calculated at checkout based on your order and shipping destination. We do not currently offer free shipping.

Tracking & Delivery

Once your package has been handed over to USPS, it is the responsibility of the shipping carrier to transport and deliver your package.

Seven the Orange Kitty & Fam is not responsible for delays caused by USPS, weather, holidays, incorrect or incomplete shipping addresses, or other circumstances outside of our control.

Please make sure your shipping information is correct before completing your purchase.

Packages Marked “Delivered”

If USPS tracking shows that your package has been delivered, but you cannot locate it, please first check around your property, with household members, neighbors, and your local USPS office.

Once tracking confirms delivery, Seven the Orange Kitty & Fam is not responsible for packages that are lost, stolen, or misplaced after delivery.

If you believe your package was stolen or incorrectly delivered, you may contact USPS directly to open an investigation or file a claim.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

International Orders

International customers are responsible for any customs fees, duties, taxes, tariffs, or other charges imposed by their country.

These fees are not included in the purchase price or shipping charge unless specifically stated at checkout.

Seven the Orange Kitty & Fam is not responsible for delays caused by customs or a customer’s local postal service.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible so we can determine the best way to assist you.

For damaged packages, please retain the packaging and take photographs of the damaged item and packaging, as these may be required when submitting a claim with the shipping carrier.

Questions

If you have questions about your order or shipping, please contact us through the contact information provided on our website.